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PERSONAL PROFILE
A skilled graduate having gained excellent experience within customer services, administration and office support. Currently seeking office work that will utilize and build upon my current expertise. Having worked as a manager; I have gained the skills and knowledge essential for managing key areas of an organisation. I am an enthusiastic and self–motivated individual with excellent negotiation and communication skills. I work well as part of a team and independently, striving to exceed expectations.
EDUCATION
2004 – 2008 Bournemouth University
BA (Hons) Interior Design
This course included a full time placement which I spent at Simmons Interiors in Surrey. Improved business and client interpersonal skills and demonstrated competence in deadline achievements.
2003 – 2004 Bournemouth Arts Institute
Foundation Art and Design National Diploma
1999 – 2003 Corfe Hills School
A-Levels in Art (B) Textiles (B) English Literature (C) Psychology (C)
DESIGN EXPERIENCE
2006 – 2007 Design Assistant @ Simmons Interiors, Surrey
Worked with AutoCAD, Microsoft Office, Excel, Power point, Outlook diary
management and filing.
Assisted MD and PA with trend research, data entry and analysis.
Produced detailed plans, elevations and sketches for design schemes.
Client interpersonal skills were polished from site visits
which included an active presence in contractor meetings.
Took minutes and typed summaries of meetings to communicate back
to the office.
Became accountable for collating and assembling client presentation
boards.
Completed FF/E specification sheets using excel, for client and office use.
Prioritised multiple tasks to meet deadlines for each member of staff.
Communicated effectively and liaised with trades and contractors,
problem solving – providing a positive impression of the company.
Participated in retail business, customer relations and responsible for
ordering samples from fabric suppliers.
Responsible for showroom stock involving currency change and
VAT calculations from trade to retail price.
Replenished our company library with fresh new material via exhibition
research and meetings with company representative.
OTHER EXPERIENCE
Nov 09 – Apr 10 Manager @ The Moris Hotel, Mark Warner, Val D’Isere
Responsible for the accounting and financial business for the hotel and bar.
Maintained stock/spend budgets, analysis of PRD levels to increase business development.
Organised and promoted events within the hotel, increasing year on year targets.
Analysis of P&L.
Produced in house artwork to promote events, products and services.
Weekly welcome speeches to new guests.
Utilized and motivated staff in their departments, including rotas, paper work, and incentives.
Sustained excellent customer service and guest interaction.
Nov 08 – Nov 09 Assistant Manager @ Babel – The Faucet Inn Pub Co, Battersea, London
Took on responsibility as relief manager.
Developed cash reconciliation, accounting and finance skills in order to facilitate business operations.
Analysis of P&L’s and year on year targets to ensure business development was paramount.
Utilized my design experience increasing business development via PR posters and menus, marketing products and events.
Undertook recruitment, training and staff paper work duties.
Gained experience to balance stock and spend, including a weekly spreadsheet and monthly stock take.
Completed food and beverage audits compliant with head office and EHO.
Quality control – ensuring a well maintained site, made sure guest and public amenity is up to company standard.
Looked after important client bookings and private functions, ensuring high standards of food and beverage requirements.
Client relationship management – continued good relations with all our suppliers and service contractors.
Customer service – customer expectations were met and issues dealt with efficiently and promptly.
Monitor and complete wet and dry ordering supplies, to guarantee budgets were maintained weekly.
Organise group activities for all staff to sustain good motivation and team spirits.
July – Oct Complex Query Advisor @ Barclays International, Poole, Dorset
2008 Here I worked on the outward payments team dealing with complex queries working closely with other teams to ensure each case would not escalate to a complaint.
Worked in a team of 20 people. Assigned 300 cases per day which all had to be completed by the close of business.
Liaised with branch relationship managers in order to problem solve, make payments and meet deadlines.
Used inhouse software and databases looking at customers banking history.
Effectively communicated with customers, clients and internal staff.
Took on team leadership skills training less experienced staff.
Feb – July Assistant Catering Coordinator @ Bournemouth International Centre
2008 Organising, running and planning of:
Theatre shows – ‘Rat Pack’, ‘Joseph and the amazing Technicolor Dreamcoat’, ‘The Wiggles’
Conferences - Unison and LGA (Local Government Association) annual conference
Concerts - Jay-Z 2008
Running of Corporate Dinners, presentations, product launches and events of up to 500-800 guests.
Customer Service/ contact.
Public speaking/ Staff briefing.
Cash Handling and compiling adequate cash reports.
COMPUTER & KEY SKILLS
Microsoft Office: Power Point, Excel, Outlook. AutoCAD, Photoshop CS3, 3D Studio Max, Illustrator.
BIIAB Level 2 Personal Licence – under the Licensing Act 2003
BIIAB Level 2 Award – Food Safety and Hygiene in Catering
Full European Drivers License
INTERESTS
Sport Enthusiastic netball player. I got the chance to visit and play netball in New Zealand and Fiji, staying with host
families embracing the local people and culture. I enjoy other sports including wakeboarding and snowboarding.
Social Still apart of a netball team playing on a weekly basis and I am an active member of the gym.
Hobbies I enjoy shopping, reading, making my own clothes and keeping up with current affairs.
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